Privacy Policy of the website www.hoteldochiado.pt

IDENTIFICATION OF THE DATA CONTROLLER

Name: NOVA DO ALMADA, S.A

Registered address: Rua Nova Do Almada, 114 1200-290 Lisboa

Tax ID (NIPC): 504474480

Phone: +351 213 256 100 (call to the national landline network)

Email: reservations.chiado@hoteldochiado.pt

DUTY TO INFORM

The protection of personal data of natural persons in Portugal is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and by Law No. 58/2019 of 8 August, which ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

“Personal data” means any information of any nature and regardless of the medium, including sound and image, relating to an identified or identifiable natural person. This protection does not cover data relating to legal persons.

A person is considered identifiable if they can be identified directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, psychological, economic, cultural or social identity (for example, their name associated with their phone number or email address).

By reading this Privacy Policy, the User is informed about the processing of their personal data carried out by www.hoteldochiado.pt through the website www.hoteldochiado.pt.

PURPOSES OF PERSONAL DATA PROCESSING

The personal data we collect and process through the above-identified Website will be used solely for the following purposes:

1. Managing the contracting of services carried out through the Website, such as contact requests or reservation management;
2. Periodically sending communications with news related to the activities of NOVA DO ALMADA, S.A and the sector in which it operates;
3. Anonymous and aggregated analysis of service usage, to identify User habits and trends, in order to improve the services offered and meet the specific needs of Users;
4. In the event of hiring, the data collected on this Website, together with other data obtained within the scope of the contractual relationship, will be used for human resources management, to ensure compliance with legal obligations and to provide employees with the means necessary to carry out their professional activities;
5. Compliance with national and international legal provisions, or to execute an order from competent judicial authorities;
6. Compliance with legal obligations arising from applicable data protection legislation, as well as the exercise of data subjects’ rights, in particular the defense of a right in judicial proceedings.

NOVA DO ALMADA, S.A guarantees the confidentiality of all data provided. Although NOVA DO ALMADA, S.A collects and otherwise processes data in a secure manner that prevents its loss or manipulation, using the most appropriate techniques for this purpose, it is important to bear in mind that the collection of data on open networks does not allow personal data to circulate under conditions of absolute security, and there is a risk that it may be accessed and used by unauthorized third parties.

Failure to provide data marked as mandatory may result in the inability to respond to the data subject’s request.

LEGAL BASIS FOR PERSONAL DATA PROCESSING

NOVA DO ALMADA, S.A processes Users’ data:

1. when they give their free, specific, informed and unambiguous consent to the processing of their personal data for specific purposes; and/or
2. when it is necessary for the performance of a contract to which the User is a party, or for pre-contractual steps taken at the User’s request; and/or
3. for compliance with legal obligations to which NOVA DO ALMADA, S.A is subject; and/or
4. for the purposes of the legitimate interests pursued by NOVA DO ALMADA, S.A or by third parties, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.

The User warrants that the information provided is true, accurate, complete and up to date, and is responsible for any damage or loss, direct or indirect, that may be caused as a result of a breach of this obligation.

In the event that the data provided belongs to a third party, the User warrants that they have informed said third party of the matters contained in this document and have obtained their authorization to provide their data to NOVA DO ALMADA, S.A for the purposes indicated.

RETENTION PERIOD

NOVA DO ALMADA, S.A only retains and processes your personal data for the period that proves necessary or mandatory for the fulfillment of the purposes described above, applying information retention criteria appropriate to each processing activity and in line with applicable legal and regulatory obligations.

NOVA DO ALMADA, S.A retains personal data in its systems in such a way that data subjects can be identified according to the following criteria:

• for a period of time no longer than necessary to fulfill the purposes for which they were collected, unless legal or contractual obligations provide otherwise;
• to comply with specific legal or contractual obligations;
• where applicable and legitimate, until a potential objection or erasure request is made by the Data Subject.

DATA DISCLOSURE

In addition to disclosures made in compliance with legal obligations, the Data Subject’s personal data may be accessed, beyond NOVA DO ALMADA, S.A, by:

• external service providers of NOVA DO ALMADA, S.A, acting as data processors;
• national and international companies belonging to the same group as NOVA DO ALMADA, S.A;
• authorities in general, administrations, public entities and bodies, both national and international;
• NOVA DO ALMADA, S.A

INTERNATIONAL DATA TRANSFERS

The personal data collected will be processed within the European Economic Area, and there are no international transfers of data to third countries or international organizations.

In the event of any processing of personal data outside the European Economic Area, this will only take place upon adoption of adequate safeguards and the required level of protection, in accordance with personal data protection legislation.

INFORMATION SECURITY

NOVA DO ALMADA, S.A has implemented appropriate technical and organizational security measures to ensure the security of the personal data provided by the User, aimed at preventing its alteration, loss, unauthorized processing and/or access, taking into account the current state of technology, the nature of the stored data and the risks to which they are exposed.

Personal data is processed with the legally required level of protection to ensure its security and prevent its alteration, loss, processing or unauthorized access, taking into account the state of technology. The User acknowledges and accepts that security measures on the Internet are not impenetrable.

Should NOVA DO ALMADA, S.A subcontract other entities to provide services involving the transfer of personal data, those entities will be required to adopt the necessary technical and organizational measures to protect personal data against destruction, loss, alteration, disclosure, unauthorized access or any other form of unlawful processing.

EXERCISE OF RIGHTS

In accordance with the provisions of the GDPR, the User may exercise their rights of access, rectification and, where applicable, restriction of processing, erasure, portability, objection and withdrawal of consent, under the terms of the GDPR, by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:

• Email: reservations.chiado@hoteldochiado.pt
• Postal address: Rua Nova Do Almada, 114 1200-290 Lisboa

SUPERVISORY AUTHORITY

The User also has the right to lodge a complaint with the National Data Protection Commission (Comissão Nacional de Proteção de Dados) regarding matters relating to the exercise of their rights and the protection of their personal data, should they consider that their data protection rights have been violated.

THIRD-PARTY PAGES

The Website may contain advertising, links or other content that links or redirects to pages and services of suppliers, advertisers, affiliates, sponsors of NOVA DO ALMADA, S.A and other third parties.

However, NOVA DO ALMADA, S.A does not control the content or links that appear on those pages and is not responsible for the practices employed by those pages or websites. NOVA DO ALMADA, S.A advises Users to review the privacy policy of such pages, as well as their terms and conditions.

Browsing or interacting on any other website, including those with an external link to the Website, is subject to the terms and conditions of that website. In no case shall NOVA DO ALMADA, S.A be responsible for such access and use.

DATA PROCESSING CARRIED OUT BY THE COMPANY THAT DEVELOPS AND MANAGES THE WEBSITE IN ITS CAPACITY AS AN INDEPENDENT DATA CONTROLLER

Without prejudice to the fact that the processing of data collected through the Website is the responsibility of NOVA DO ALMADA, S.A, as identified above in Section 1 of this Privacy Policy, we inform the User that MIRAIFUTURE PORTUGAL, LDA., with registered office at Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil and Tax ID (NIPC) 515 139 092, may act, in specific situations, as an independent Data Controller, autonomously determining the purposes and means of processing.

This applies, in particular, to data processed to ensure the operation, maintenance and security of the booking engine.

In such situations, the User’s data will be processed in accordance with the information below:

• Purpose: to ensure the operability, security and continuous improvement of the Website;
• Legal basis: legitimate interest;
• Retention period: for the period strictly necessary to fulfill those purposes.

Mirai ensures that, even in these situations, it only processes the data strictly necessary, adopting appropriate technical and organizational measures to guarantee their security and confidentiality.

The User may exercise the rights referred to in Section 9 by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:

• Email: portugal@mirai.com;
• Postal address: Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil

The User may also exercise the rights set out in Section 10.

CHANGES TO THE PRIVACY POLICY

In order to ensure that this document remains up to date, NOVA DO ALMADA, S.A reserves the right to revise this Policy at any time it deems appropriate. Users are therefore advised to check this privacy policy regularly and/or each time they access the Website.

Last updated on 04/21/2026.