Privacy Policy
PRIVACY POLICY OF THE WEBSITE
www.hoteldochiado.pt
IDENTIFICATION OF THE DATA CONTROLLER
Name: NOVA DO ALMADA, S.A
Registered office: Rua Nova Do Almada, 114 1200-290 Lisbon
Tax ID (NIPC): 504474480
Telephone: +351 213 256 100 (call to national landline network)
E-mail: reservations.chiado@hoteldochiado.pt
INFORMATION OBLIGATION
The protection of personal data of natural persons in Portugal is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and Law No. 58/2019 of 8 August, which ensure the protection of individuals with regard to the processing of personal data and the free movement of such data.
“Personal data” means any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person, and therefore the protection does not apply to legal entities.
An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural, or social identity (for example, their name associated with their telephone number or email address).
By reading this Privacy Policy, the User is informed about the processing of their personal data carried out by www.hoteldochiado.pt through the website www.hoteldochiado.pt.
PURPOSES OF PERSONAL DATA PROCESSING
The personal data we collect and process through the above-mentioned Website will only be used for the following purposes:
- To manage the provision of services requested through the Website, such as contact requests or booking management;
- To periodically send communications with news related to the activity of NOVA DO ALMADA, S.A and the sector in which it operates;
- Anonymous and aggregated analysis of service usage, to identify user habits and trends in order to improve services and meet users’ specific needs;
- In case of hiring/employment, data collected through this Website, together with other data obtained within the contractual relationship, may be used for human resources management, legal compliance, and provision of necessary means for professional activity;
- Compliance with national and international legal provisions or execution of orders from competent judicial authorities;
- Compliance with legal obligations arising from applicable data protection legislation, as well as for the exercise of data subjects’ rights, in particular the defence of rights in legal proceedings.
NOVA DO ALMADA, S.A guarantees the confidentiality of all data provided. However, although data is collected and processed securely to prevent loss or manipulation using appropriate techniques, it must be noted that data transmission over open networks does not allow absolute security, and there is a risk of access or use by unauthorised third parties.
Failure to provide data marked as mandatory may make it impossible to respond to the user’s request.
LEGAL BASIS FOR DATA PROCESSING
NOVA DO ALMADA, S.A processes users’ data:
- when users give their free, specific, informed and unambiguous consent for one or more specific purposes; and/or
- when necessary for the performance of a contract to which the user is a party or for pre-contractual steps at the user’s request; and/or
- for compliance with legal obligations to which NOVA DO ALMADA, S.A is subject; and/or
- for the purposes of legitimate interests pursued by NOVA DO ALMADA, S.A or third parties, except where overridden by the interests or fundamental rights and freedoms of the data subject.
The User guarantees that the information provided is true, accurate, complete and up to date, and is responsible for any damage or loss, direct or indirect, resulting from breach of this obligation.
If the data provided belongs to a third party, the User guarantees that they have informed said third party of the content of this document and obtained their authorisation to provide their data to NOVA DO ALMADA, S.A for the indicated purposes.
RETENTION PERIOD
NOVA DO ALMADA, S.A only retains and processes personal data for as long as necessary or required to fulfil the purposes described above, applying appropriate retention criteria in line with legal and regulatory obligations.
Personal data is retained according to the following criteria:
- no longer than necessary for the purposes for which it was collected, unless legal or contractual obligations require otherwise;
- to comply with specific legal or contractual obligations;
- where applicable, until objection or deletion is requested by the data subject.
DATA DISCLOSURE
In addition to disclosures made in compliance with legal obligations, personal data may be accessed, besides NOVA DO ALMADA, S.A, by:
- external service providers acting as processors;
- national and international companies belonging to the same group;
- public authorities and bodies, national or international;
- NOVA DO ALMADA, S.A
INTERNATIONAL DATA TRANSFERS
Personal data will be processed within the European Economic Area (EEA), with no international transfers to third countries or international organisations.
If any transfer outside the EEA occurs, it will only take place with appropriate safeguards ensuring the required level of data protection.
INFORMATION SECURITY
NOVA DO ALMADA, S.A has implemented appropriate technical and organisational security measures to ensure the protection of personal data and to prevent alteration, loss, unauthorised processing or access.
However, users acknowledge that internet security measures are not completely invulnerable.
If services involving personal data processing are subcontracted, those entities will be required to adopt appropriate security measures to protect personal data.
EXERCISE OF RIGHTS
In accordance with the GDPR, the User may exercise their rights of access, rectification, restriction, erasure, portability, objection and withdrawal of consent by written request via:
- Email: reservations.chiado@hoteldochiado.pt
- Postal address: Rua Nova Do Almada, 114 1200-290 Lisbon
SUPERVISORY AUTHORITY
The User also has the right to lodge a complaint with the National Data Protection Commission (CNPD) if they believe their data protection rights have been violated.
THIRD-PARTY WEBSITES
The Website may contain advertisements, links or content redirecting to third-party websites. NOVA DO ALMADA, S.A does not control such websites and is not responsible for their content or privacy practices.
Users are advised to review the privacy policies and terms of those websites.
Access and use of third-party websites are subject to their own terms and conditions.
DATA PROCESSING BY THE WEBSITE DEVELOPER AND MANAGER AS INDEPENDENT DATA CONTROLLER
Without prejudice to the processing carried out by NOVA DO ALMADA, S.A, the company MIRAIFUTURE PORTUGAL, LDA., may act in certain cases as an independent controller, determining the purposes and means of processing.
This applies, in particular, to data processed to ensure the operation and security of the booking engine.
In such cases:
- Purpose: ensuring functionality, security and continuous improvement of the Website;
- Legal basis: legitimate interest;
- Retention period: only for as long as necessary for these purposes.
The User may exercise their rights by contacting: portugal@mirai.com or the postal address provided.
CHANGES TO THIS PRIVACY POLICY
NOVA DO ALMADA, S.A reserves the right to amend this Privacy Policy at any time. Users are encouraged to review it regularly.
Updated on 21/04/2026.
