Privacy and Data Policy
Who is responsible for collecting and processing the data?
Hotel do Chiado is the entity responsible for the collection and processing of personal data, and may, within the scope of its activity, resort to entities subcontracted by it to pursue the purposes indicated here.
What is personal data?
Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person. An identifiable person is considered to be a person who can be identified directly or indirectly, namely by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity.
What personal data is collected and processed?
Hotel do Chiado collects and processes, among others, the following personal data:
Reservations: name, email address, telephone number, address, payment method and reservation details
Recruitment: name, email address and resume
Newsletter: email address.
When browsing the website, Hotel do Chiado may collect information about the computer, including IP address, operating system and browser used, for administrative and information aggregation purposes for its advertisers.
Hotel do Chiado assumes that the data were provided by the owner of the same or that the latter has given authorization to do so, and assumes that they are true and up-to-date.
How is your data collected?
Personal data can be collected through the following means:
c) Phone calls
d) In person
The data collected is processed and stored by computer and in strict compliance with the legislation for the protection of personal data, being stored in a specific database created for this purpose by Hotel do Chiado or by its subcontractors.
Some personal data collected on the website is mandatory and, in case of lack or insufficiency of such data, Hotel do Chiado may not be able to provide you with the services or information requested by you. In each specific case, Hotel do Chiado will inform you of the mandatory nature of providing the personal data in question.
What are the purposes and grounds for processing your data?
According to the Data Protection Principles, Hotel do Chiado may only process your personal data for specific purposes and if it has a legal basis for doing so. Hotel do Chiado uses your data for the following purposes and on the following grounds:
Based on the hotel services contract you entered into with us, we process your data for the purposes of:
a) Reservation and stay management
b) Budget requests, information and booking confirmation
c) Registration of preferences (preferred room, mobility, newspapers/magazines, etc.)
d) Billing and verification of payment methods
e) Providing the necessary information for your stay at the Hotel
f) Customer support
Based on your consent, we process your data for the purposes of:
g) Sending newsletters (if you are not our customer)
h) Sending marketing actions (if you are not our customer)
i) Loyalty programs
C. In order to comply with legal obligations, we process your data for the purposes of:
j) Complaint Management
k) Compliance with other legal or regulatory obligations
Because you are our customer and we have a legitimate interest in wanting to increasingly provide you with a better service, we process your data for the purposes of:
l) Carrying out satisfaction questionnaires related to your stay
m) Conducting market studies, evaluation surveys and statistical analysis
n) Contacts directory
When we are in the scope of pre-contractual investigations, we process your data for the purposes of:
In order to pursue the purposes identified above, Hotel do Chiado may proceed with the interconnection of the collected data, with the purpose of updating and completing such data.
Who is your data shared with?
The data collected and held by Hotel do Chiado may be transmitted, with respect for the duty of confidentiality and the principle of purpose that presided over its collection, to the following entities:
a) Group entities in which Hotel do Chiado is located
b) Judicial or administrative authorities, in cases where such assignment is mandatory
c) Recruitment and selection companies
d) Subcontractors who will process the data on behalf of the Hotel do Chiado and in accordance with the purposes determined by it
What are your rights?
Under the Personal Data Protection Act, we guarantee you the right to access, update, portability, rectify and/or delete your personal data. It may also file complaints with the National Data Protection Commission.
We also grant you the right to object to the use of the data provided for marketing purposes, for the sending of informative communications or inclusion in lists or information services. If you did not do so when collecting the data, you can send a request later
These rights must be exercised through the following email address [email protected] or at the following address Rua Nova do Almada, 114 1200-290 Lisbon
How long is your data stored?
The period of time for which data is stored and preserved varies according to the purpose for which the information is processed. Whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that led to its collection or subsequent processing, after which it will be deleted.
Is your data handled securely?
Hotel do Chiado is committed to ensuring the protection of the security of your data. For this purpose, it has adopted several security measures, of a technical and organizational nature, in order to protect the personal data that it makes available to us against its dissemination, loss, misuse, alteration, processing or unauthorized access, as well as against any other form. of illicit treatment.
Hotel do Chiado requires its subcontractors and partners to adopt security measures equivalent to those it practices.
Notwithstanding the security measures practiced by Hotel do Chiado, the user must adopt additional security measures, namely, ensure that they use equipment and a browser that are updated in terms of security, properly configured, with an active firewall, antivirus and anti-spyware, as well as ensure the authenticity of the websites you visit on the internet, and avoid websites whose reputation you do not trust.
Hotel do Chiado recognizes that it may communicate User data in the context of merger, acquisition and/or incorporation processes in which it is found, and this communication is not considered as a transfer of data to third parties, nor is there any subcontracted treatment.
Hotel do Chiado may also transmit data to third parties in the context of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that, for this purpose, it is duly ordered by court order in this regard.
If data transfers to third countries that do not belong to the European Union or the European Economic Area may occur, Hotel do Chiado will comply with the law, namely with regard to the suitability of the destination country with regard to the protection of personal data and requirements that apply to these transfers, not being transferred personal data to jurisdictions that do not offer guarantees of security and protection.
The use of Hotel do Chiado's social networks may involve data transmission to social media service providers, which may be based outside the European Union or the European Economic Area. Hotel do Chiado is not responsible for the data that the user makes available on social networks.